Help Center

Please allow 2-4 business (5-7 business days for bulk orders $200+) processing time after the order is placed to prepare your order for shipment. Each item is made to order with love. 

We offer standard shipping options to both domestic and international destinations. We are not responsible for import/duty costs if you live outside of the USA. Please allow 2-4 business (5-7 business days for bulk orders) processing time in addition to the shipping times. Once your order is shipped, you will receive a confirmation email containing your tracking number. Please allow at least 24 hours for tracking numbers to update. The standard flat rate shipping timeline for domestic orders is 3-5 business days. 

There are circumstances that are out of our control (natural disasters, holidays, weather, etc.) that may cause shipping and fulfillment postponements. Due to a high order volume and the ongoing global Covid-19 pandemic, your shipment may be delayed. We sincerely apologize as we work to fulfill every order to the best of our ability. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

We provide tracking for every order. Once your order is shipped, you will receive a confirmation email containing your tracking number. Please allow at least 24 hours for tracking numbers to update. 

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@hazelthreads.com. All you need to do is send us an email with the subject line "CANCEL".

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@hazelthreads.com. If the address is wrong, we can correct this within 24 hours.

We take special care to ensure that your items arrive to you safely. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

Returns

We want you to be completely happy with your purchase from Hazel Threads. We know that online shopping can be difficult. If you encounter any issue with your order, we will do our best to make it right.

Our Guarantee

Our hope is that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for free returns or exchanges within 30 days from the original shipping date. Our policy lasts 30 days. If 30 days have gone by since your purchase shipped, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. 

Please do not send your purchase back to the supplier. To initiate a return, please email us at support@hazelthreads.com and include your order number.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We incur a $6 handling fee on all refunds. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your credit card company/bank account again. Then contact your credit card company/bank account as it may take some time before your refund is officially posted. This can take up to 10 business days. If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at support@hazelthreads.com.

Exchanges

We replace items free of charge if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@hazelthreads.com.

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.