We offer standard shipping options to both domestic and international destinations. We are not responsible for import/duty costs if you live outside of the USA. Please allow 2-4 business (5-7 business days for bulk orders) processing time in addition to the shipping times. Once your order is shipped, you will receive a confirmation email containing your tracking number. Please allow at least 24 hours for tracking numbers to update. The standard flat rate shipping timeline for domestic orders is 3-5 business days.
There are circumstances that are out of our control (natural disasters, holidays, weather, etc.) that may cause shipping and fulfillment postponements. Due to a high order volume and the ongoing global Covid-19 pandemic, your shipment may be delayed. We sincerely apologize as we work to fulfill every order to the best of our ability. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.